The service charge collected from residents and commercial users primarily pays for the gardening and warden contracts plus the cost of Hazelvine who administer our affairs and collect the service charge.

In addition the funds pay for general maintenance around The Village as well as helping to build up a capital fund to pay for larger maintenance projects in the future.

You do! As an owner of a property on the estate, you are a member of the VA.

The owner of the home is the member of The Village Association who has voting rights.

However as a resident, The Village Association is interested in your views and not only will you receive regular newsletters but you will also be consulted on any major issues that The Village Association needs to deal with from time to time.

There are seats for a maximum of 6 resident directors, 2 commercial directors and a position for a registered social housing director.

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See the People page on this website HERE

Please see the Village Code page HERE

The VA maintains any grass and planting in each front garden but the trees and any built/hard surfaces/drains etc are the responsibility of the homeowner.

The contractors are called Acacia and they have carried out the gardening at The Village for many years. They are managed by the VA and Hazelvine.

The warden service is provided by Excubitor Ltd. which was set up by a Village resident who previously worked with the Met Police for 30 years. The VA works closely with the wardens to ensure any issues are managed effectively and that improvements to the service are made where possible.

Email : VillageWarden@gmail.com / Phone 01883 770611

If it’s a non-urgent Police matter call 101

Call 999

Tandridge District Council are responsible for the upkeep, maintenance and safety of the playground.

Most of the roads are ‘public highways’ and are the responsibility of Surrey County Council.

You can check on the ownership plan in the Plans section of this website HERE

It’s a public highway and any infringements of parking regulations that may occur are the responsibility of SCC.

Hazelvine can be contacted via email at info@hazelvine.com OR paul.macainsh@qdime.co.uk OR by phone on 01628 529765

Direct Debits can be paid quarterly at no charge, or payments can be spread over 12 months for which there is an admin fee of £16.50+vat.

For more details and to download the Direct Debit Mandate please see the DIRECT DEBIT webpage HERE.

The Credit Control Dept at Hazelvine monitor individuals’ accounts and send out any reminder letters as necessary. Their process is as follows -

Step 1 – A first reminder notice is issued after the due date for payment has passed. This letter advises of any overdue balance and gives 14 days to settle the account. It also advises that a further reminder will be sent after 14 days if the amount is still outstanding, at which point an administration fee of £36 will be added to the account which covers the costs to undertake the additional work of monitoring and chasing arrears.

Step 2 – A Final Reminder letter is sent after the 14 days has passed. This confirms that the admin fee of £36 has been added and the total amount now owed. It advises that a further 14 days has been given to allow for payment to be received, after which the account will be referred to external debt recovery specialists. It also advises the additional administration fees they may charge for chasing arrears.

Step 3 – If there is still no contact, then the account will be passed to Allsquare Law. They send a letter introducing themselves and advising that since they are now handling the situation, to contact them to arrange payment. They also advise of their fees which are liable and also warns of the risk of legal action.

Your directors monitor planned and potential exceptional capital expenditure and, as far as possible, make sure there are reserves available from time to time to meet those costs so the service charges are smoothed out.

Caterham Barracks Community Trust are responsible for the upkeep, maintenance and safety of the cricket green and pavilion and are responsible for lettings on the Green.

Caterham Barracks Community Trust

Email dickmoran@theofficersmess.co.uk or visit www.caterhambarracks.org.uk

By email to office@thevillageassociation.org

Please use the subscribe form HERE

Your email address will only be used for VA news and will not be shared with any third party. You have the ability to unsubscribe at any point.

You can also unsubscribe by emailing office@thevillageassociation.org and your details will be removed from our database

No, that's not true.​

The elected VA directors have the ability to manage everything on the estate in the best interests of the members; clause 2.2 of the rent charge deed allows 75% of members to require the VA to do or not to do something if they were unhappy with how the estate was being run.